Privacy Policy
Your privacy matters to us. This policy explains how theranoxivalo collects, uses, and protects your personal information when you use our financial technology platform.
Last Updated: March 15, 2025
Information We Collect
At theranoxivalo, we collect various types of information to provide you with our financial technology services. Understanding what information we collect helps you make informed decisions about using our platform.
Personal Information
- Full name, email address, and contact details when you create an account
- Government-issued identification numbers as required by Australian financial regulations
- Bank account details and financial information for transaction processing
- Employment information and income verification documents
- Device information including IP address, browser type, and operating system
- Transaction history and usage patterns on our platform
How We Use Your Information
Your information serves multiple purposes within our financial technology ecosystem. We process your data to deliver secure, efficient services while complying with Australian Privacy Principles and financial regulations.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account Management | Personal details, contact information | Contractual necessity |
| Transaction Processing | Financial data, identification | Legal compliance, contract fulfillment |
| Fraud Prevention | Transaction patterns, device data | Legitimate business interests |
| Customer Support | Account history, communication records | Contractual necessity |
Data Sharing and Third Parties
We share your information only when necessary to provide our services or comply with legal requirements. Our partnerships with financial institutions and service providers are governed by strict confidentiality agreements.
Third-party service providers include payment processors, identity verification services, and cloud storage providers. These partners are contractually bound to protect your information and use it solely for the purposes we specify. We never sell your personal data to marketing companies or data brokers.
In certain circumstances, we may disclose your information to Australian government agencies, including AUSTRAC, ASIC, or law enforcement, when legally required or to prevent fraud and financial crimes.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've designed our systems to make exercising these rights as straightforward as possible.
Access Your Data
Request a copy of all personal information we hold about you, including data processing activities and sharing history.
Correct Information
Update or correct any inaccurate personal information in your account through our secure portal or by contacting support.
Restrict Processing
Limit how we use your information for specific purposes, subject to legal and contractual requirements.
Data Portability
Export your financial data in a machine-readable format to transfer to another service provider.
Data Security and Storage
We implement multiple layers of security to protect your financial information. Our systems use bank-grade encryption, secure data centers, and regular security audits to maintain the highest protection standards.
Your sensitive financial data is encrypted both in transit and at rest using AES-256 encryption. Access to personal information is strictly limited to authorized personnel who require it for their work functions. All employees undergo background checks and sign confidentiality agreements.
Data Retention
We retain your personal information for seven years after account closure to comply with Australian financial record-keeping requirements. Transaction records may be kept longer if required by law. You can request earlier deletion of non-essential data that isn't subject to legal retention requirements.
Cookies and Tracking
Our website uses essential cookies for security and functionality, plus analytics cookies to improve user experience. You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.
We don't use third-party advertising cookies or sell your browsing data. Our analytics help us understand how users interact with our platform to make improvements and identify potential security issues.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur to our data practices. When we make material changes, we'll notify you through email and display a prominent notice on our platform for at least 30 days.
Minor updates that don't affect your rights or how we use your information will be reflected in the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Our Privacy Team
Address: 42 Glasgow Ave, Reservoir VIC 3073, Australia
Phone: +61 415 685 848
Email: privacy@theranoxivalo.sbs
General Inquiries: info@theranoxivalo.sbs